Support

The best support call is the one that never happens.

Every call has a cost, for your team and for the client waiting on the other end. OneIQ helps at every level: self-service agents answer routine questions before anyone calls, support agents see the client's real environment, and when people do need to talk, both sides work from the same infrastructure context window.

See how it works

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Support, from first question to resolution

Prevent the call. Answer it smarter. Solve it together.

01 · Prevent the call

Self-service agents answer routine questions about capacity, performance and storage, and scheduled checks flag problems early, so your team can reach out first.

02 · Agents that see the environment

When a question needs more than self-service, AI support agents work from the client's actual infrastructure, not a script, so their answers are specific and useful.

03 · Solve it together, in real time

When a person does need to step in, your engineer and the client share a workspace showing a slice of the environment in near real time, with no waiting on screenshots or exports.

Agent Zone

AI Query

Is this host running short on capacity or performance headroom?

Answer · illustrative

host: prod-db-04
cpu_peak_7d: 92%
memory_used: 88%
headroom_at_peak: under 10%
option: move 3 VMs to prod-db-07
scope: client host

Query completedshared workspace · near real time

In practice

No more "let me check and get back to you"

On most support calls, someone goes off to check something and twenty minutes pass, or the client is asked to pull a report and send it over. With OneIQ, your engineer and the client see the environment in near real time, in a shared workspace. The conversation gets specific fast, the back-and-forth disappears, and the problem gets solved sooner.

What your team can do

Make early warning a differentiator. Reach out when capacity, storage or performance headroom runs short.
Give your support agents real context. Agents answer from the client's environment.
Clean handovers. Cases move between agents, shifts and tiers with the same view attached, so the client never repeats themselves.

Figures in the answer cards are illustrative.

Become a partner

Give every client faster, better-informed support.

Less waiting and less back-and-forth for your clients, and fewer repeat questions for your team.

Become a Partner